Frequently asked questions

  • General
  • Individuals
  • Advisors
  • Insurers

General

What is De Hoop's mission?

We believe that everyone should have access to life insurance, even people with a medical condition. That is why we offer insurers the opportunity to assign to us medical risks that they do not want or cannot insure themselves.

Who are the shareholders of De Hoop?

De Hoop has three Dutch shareholders: Aegon, Nationale-Nederlanden and Onderlinge 's Gravenhage. They own a proportional share of the shares.

Where can I find De Hoop's annual report?

View here the most recent annual report (only in Dutch).

What is reinsurance?

Taking out life insurance entails a risk for the insurer: the risk that the insurer must pay in the event of death. The insurer can also insure this risk itself. This involves reinsurance. More about reinsurance.

What is the privacy policy of De Hoop?

We use your data to assess the mortality risk to be insured and, if necessary, to reinsure this risk. We are aware that the files we process contain a lot of privacy-sensitive personal data. We therefore handle this very carefully. Want to know more? View our privacy statement.

Is De Hoop also active abroad?

De Hoop was founded by Dutch insurers. There are now also insurance companies outside the Netherlands that have found their way to De Hoop. For example, we work with insurers in Belgium, France, Liechtenstein and on Curaçao, Aruba and Sint Maarten.

Does De Hoop have a permit for the insurance business?

De Hoop has a license for the reinsurance business and is registered in the Register of Reinsurers.

What does De Hoop's remuneration policy look like?

De Hoop's remuneration system is related to the applicable collective labour agreement for the insurance business and is in accordance with applicable laws and regulations. For more information, see the most up-to-date annual report (only in Dutch) van De Hoop.

What does De Hoop's solvency and financial position look like?

According to the Solvency II regulations, De Hoop must draw up a report that details the solvency and financial position of the company. The most recent report (only in Dutch) can be downloaded here.

Which code of conduct does De Hoop endorse?

De Hoop is a member of the Dutch Association of Insurers and endorses the applicable codes of conduct.

Individuals

Can I also take out a life insurance policy directly with De Hoop?

No, that is not possible. We are a reinsurer. Insurers can assign life insurance policies to us if there is an increased medical risk. As a client, you will not notice this, but in this way we make it possible for insurers to accept you as a client.

If my insurance is assigned to De Hoop, will I notice this as a client?

No, you would not notice that you have been reinsured with De Hoop. You would receive a policy from your insurer and not from De Hoop.

Which insurers work with De Hoop?

In The Netherlands we actively collaborate with Onderlinge 's-Gravenhage and with TAF which is a proxy. There are also other insurers that work with us. It is best to ask the insurer where you want to submit the application. You can always mention our existence to this insurer. If you have any questions, please do not hesitate to contact us.

Can an insurer refuse me?

Yes, an insurer always makes its own risk assessment and can therefore refuse you. You can ask why you were refused.

What is a customised route?

If there is an increased medical risk, the chance that you can take out insurance via a customised route is many times greater than it is via the “normal” route. If there is customisation, your file will be personally assessed. Regular (re)insurers usually use manuals, in which the premiums for each medical condition are fixed. De Hoop believes that every client is unique. By looking directly at the client’s file, we often can give a lower estimate than the one based on the manuals of the (re)insurance companies.

Why do I pay a higher premium if I have an increased medical risk?

If you have a medical condition, your risk of death is higher. Therefore, the premium for the life insurance also increases. Read more about the way we determine a premium for a life assurance.

I am ill, but it is not life threatening. Does an insurer take this into account in its assessment?

That depends on the assessment of your insurer. Each insurer uses its own acceptance criteria. Your situation is always assessed by a medical advisor.

Can an insurer ask you if you have been rejected elsewhere for medical reasons?

An insurer cannot refuse you just because you have been rejected elsewhere on medical grounds. Every insurer must reassess your situation. They can call on De Hoop's expertise for this.

Am I obliged to report to my insurer that my health situation has changed?

If your health condition changed after you completed the health declaration but before you received the policy, then you must report this to your insurer. Once the insurance has commenced, you no longer have to report changes in your health status.

Can the insurer cancel my insurance if there are changes in my health situation?

No, if the insurance has commenced, the insurer cannot cancel it.

Will my premium go down again if my health improves?

You can always ask whether your insurer can revise the premium. New medical assessment will then be requested. If your health improves, your premium is expected to decrease.

How can I qualify for reinsurance through De Hoop?

In The Netherlands we actively collaborate with the following collaborative partners: Onderlinge 's-Gravenhage, TAF, Independer and ICZ.

Advisors

How can my client qualify for reinsurance via De Hoop?

In The Netherlands we actively collaborate with the following collaborative partners: Onderlinge 's-Gravenhage, TAF, Independer and ICZ.

How can I best help my client if they have a medical condition?Hoe kan ik mijn klant het beste helpen als er sprake is van een medische aandoening?

You cannot always tell from their appearance whether someone has a medical condition or has been ill. By asking your client if he or she expects the application may not be accepted on medical grounds, you can better estimate which route to take. If there is a medical condition, when you submit the application you can notify the insurance company in advance of the existence of De Hoop. Alternatively, you refer your client to one of our collaborative partners. By doing so, the chance of a rejection or an excessive premium is minimized.

Insurers

As an insurer, how can we reinsure life insurance with De Hoop?

Any supervised life insurer can reinsure risks with De Hoop. An assignment must made for this at De Hoop.

Do we qualify for an assignment with De Hoop?

De Hoop has an assignment policy for insurers. The presence of a permit, a good governance structure, reliable directors and a good financial position are important criteria for qualifying for an assignment. Feel free to contact us to discuss the possibilities.

We already have a reinsurance contract with another reinsurance company. Can we still do business with De Hoop?

Yes, we will conclude a facultative reinsurance agreement with you. In general, this can be concluded in addition to an obligatory contract.

Does De Hoop only work in the Netherlands?

No, De Hoop also works with insurers in Belgium, France, Liechtenstein and on Curaçao, Aruba and Sint Maarten.

Does De Hoop have a rating?

De Hoop is a relatively small organization and therefore does not have a rating from one of the well-known rating agencies. De Hoop does have a strong solvency position and uses a solvency ratio of at least 200% for its internal standard. This means that the counterparty risk you run as an insurer is relatively small (comparable to companies with an A rating).